A new online communication system will be available on your City web-site Monday, November 24th to allow citizens to communicate with City staff 24 hours a day, 7 days a week. This system will allow service requests that will be routed automatically to the appropriate City department.
The system can be accessed at the City’s website which is www.cityofindianola.com. To submit a question, request for service or any other form of communication, simply left click the button or link that says “Make a Request”. You will be routed to a list of request topics which will help you find the appropriate request form. Next, select the appropriate topic and the list of request forms will appear. Once the correct request form is selected simply type in responses to the questions asked, or, enter information in the blank fields and click on the “continue” button at the bottom of the request form.
Finally, you will be given an opportunity to review and edit the information you entered before clicking on the “submit” button. Once the submit button is clicked the request immediately forwards to the department and the issue can be addressed in a timely manner.
Also, citizens will be able to follow up with their request by registering online and creating an account.
The benefit of the new system, is that citizens can communicate with city hall from their homes or work any time of day! Citizens do not have to drive anywhere or call to send a request and contacting the appropriate person to handle your request is done automatically.
Keep in mind, of course, our staff is always available to serve your needs in person at City Hall and the various City departments. This new online system just offers you an easier and more convenient way of contacting us.
